Refund Policy

Effective Date: December 21, 2024

Portal2222 Ltd. (“we,” “our,” or “us”) is committed to ensuring transparency, clarity, and fairness in handling refund requests. This Refund Policy outlines the conditions, procedures, and terms for refunds for services purchased directly through davidmichaelfelineharmony.com. By using our services, you agree to the terms described herein.

Purpose and Scope

This Refund Policy serves to:

1. Establish Clear Expectations: Provide transparency regarding when and how refunds may be requested and processed.
2. Promote Fairness: Balance the interests of both users and Portal2222 Ltd. in all refund-related matters.
3. Ensure Compliance: Align with international consumer protection regulations, including Estonian laws and global payment provider requirements, to protect both parties' rights.
4. Enhance Trust: Foster confidence in our services by ensuring transparent communication about refund eligibility and processes.

This policy applies exclusively to services purchased directly through davidmichaelfelineharmony.com. Transactions conducted through affiliates, third-party platforms, or unauthorized channels are not covered under this policy and must be addressed with the respective providers.

Summary of Key Refund Eligibility Conditions

Legal Alignment and Regulatory Compliance

Portal2222 Ltd. adheres to:

• Estonian Consumer Protection Laws: Ensuring fairness and transparency in all refund-related matters.
• GDPR and Data Privacy Standards: Guaranteeing user data confidentiality during refund processing.
• Payment Provider Standards: Meeting the refund criteria set by Visa, MasterCard, PayPal, and other payment processors to ensure seamless transactions and dispute resolutions.

Limitations

Refunds are subject to specific conditions and are not granted under the following circumstances:

1. Services were fully delivered as per the agreed terms and schedule. Energy sessions are designed to function automatically and independently of user attendance or acknowledgment, ensuring service completion as scheduled.
2. Claims are based solely on subjective dissatisfaction with outcomes, as the results of energy healing services are inherently subjective and non-quantifiable.
3. Refund requests fall outside the specified eligible periods detailed below.
4. Refund requests fall outside the specified eligible periods detailed below.

These limitations ensure fair and consistent treatment for all users and protect the integrity of the refund policy.

I. Refund Eligibility

Refund eligibility is designed to address specific situations where refunds are warranted while maintaining fairness for all users. Below are detailed scenarios in which refunds are considered.

Refunds are available for specific scenarios, as outlined below. Each case is subject to verification to ensure compliance with this policy:

1. Annual Subscription Plans
   • 30-Day Money-Back Guarantee:

   Users who cancel their annual subscription within the first 30 days of purchase are eligible for a full refund of the annual payment.

   • Partial Refunds After 30 Days:

   Refunds for cancellations after the first 30 days will be prorated based on the number of full, unused months. Refunds are calculated at the standard monthly rate, excluding any annual discounts. No refunds are granted for partial months or days.

   • Prorated refunds are calculated based on the remaining number of full, unused months and exclude any discounts applied for the annual subscription plan.
2. Monthly Subscription Plans
   • Refunds are not available for monthly subscriptions once the billing cycle begins. Users can cancel at any time to avoid future charges.
   • Users must cancel their monthly subscription at least 24 hours before the next billing cycle begins to avoid charges.
   • Users are eligible for a full refund of their first paid month if requested within the first 30 days of purchase, no questions asked. This guarantee applies exclusively to the first paid month and does not extend to subsequent months or renewals.
   • The 100% Money-Back Guarantee applies only to the first paid month of a monthly subscription. Users can request this refund within 30 days of purchase without conditions, and this exception does not extend to subsequent billing cycles.
3. Exclusive Packages (e.g., "Exclusive Diamond Energy Care")
   • Due to the bespoke and personalized nature of exclusive packages, refunds are not applicable. Each case is subject to pre-approval by David Michael, and payment is processed exclusively via direct bank transfer.
4. Free Trials
   • Users participating in free trial offers are not eligible for refunds during the trial period. Failure to cancel before the trial ends results in automatic enrolment into the paid subscription plan, per the terms agreed upon during registration.
   • Users are advised to cancel the free trial at least 24 hours before its expiration to avoid automatic enrolment into a paid plan.
5. Non-Interruptive Services
   • Refunds are not granted for non-participation in scheduled services. All services proceed automatically and are deemed completed as per the subscription agreement, regardless of user preparation or attendance. All scheduled services are automatically conducted and finalized according to the subscription terms, ensuring that no session is considered 'missed' or 'unattended.
6. Disqualification of Refund Claims

   Refund requests will not be entertained under the following conditions:

   • Claims for "unused" therapies, as all sessions are automatically scheduled and conducted.
   • Dissatisfaction with subjective outcomes of energy healing services, as results vary per individual and are inherently non-quantifiable.
   • Requests outside the defined refund eligibility periods.
   • "Unused therapies" refer to services included in the subscription package that are automatically scheduled and conducted, regardless of the user’s attendance or participation.
7. Promotional Offers
   • Refunds for promotional offers are only granted when explicitly stated in the specific promotion terms.

II. Conditions for Refunds

Conditions for refunds are established to maintain fairness and transparency. Refund requests must meet specific criteria to ensure compliance with this policy.

Portal2222 Ltd. has established clear conditions under which refunds are granted. This ensures fairness, transparency, and compliance with our commitment to quality service. Refund requests must meet the following conditions:

1. Refund requests for technical issues: As all sessions are automated and completed as per the scheduled timeline, refunds for technical issues will only be considered if the user provides evidence of platform-related errors or access issues.
2. Eligibility for Refunds
   • Refund requests must fall within the specific refund eligibility timeframes outlined in this policy, including the 30-day money-back guarantee for annual subscriptions.
   • The refund request must align with the type of service purchased (e.g., monthly, annual, exclusive packages).
   • Refund requests must be submitted within 30 days of the original transaction date, except as specified otherwise in this policy.
3. Submission of Refund Requests
   • Refund requests must be submitted through the designated channels, including the Refund Request Form on the website or the official contact email at
     support@davidmichaelfelineharmony.com. Requests made through unofficial channels will not be processed.
   • All refund requests must include a completed Refund Request Form available on the official website.
   • All refund requests must include a completed Refund Request Form available on the official website.
     • Full name
     • Registered email address
     • Order ID or subscription details
     • Reason for the refund request
4. Compliance with Usage Terms
   • Refund eligibility requires adherence to the service terms, including proper usage of services. Misuse, abuse, or violation of the terms outlined in the Terms and Conditions disqualifies the user from obtaining a refund.
   • Proper usage refers to adherence to the agreed service terms, including participation in scheduled sessions or compliance with cancellation policies.
5. No Refunds for Completed Services
   • Services already rendered or completed, including individual energy healing sessions, are non-refundable. All sessions are considered fulfilled once scheduled and conducted as per the subscription terms. For example, a completed energy healing session is considered rendered, even if the user believes no benefit was derived.
6. Non-Eligibility for Partial Use
   • Refunds are not granted for partial use of a subscription or package. For example, if a user cancels a monthly subscription mid-cycle, the remaining unused days of the month are not eligible for a refund. Partial refunds are not issued once the billing cycle has started.
7. Verification of Claims
   • Refund requests may be subject to verification by Portal2222 Ltd. to ensure compliance with this policy. Users may be required to provide additional evidence, such as proof of payment or service dissatisfaction. For example, users claiming technical disruptions must provide screenshots or logs detailing the issue. Failure to provide adequate proof of purchase, service issues, or other supporting evidence may result in denial of the refund request.
8. Exclusion of Personal Dissatisfaction
   • Refunds are not granted solely based on subjective dissatisfaction with service outcomes, as the results of energy healing services vary based on individual circumstances and are not guaranteed.
9. One Refund Per User Policy
   • Users are eligible for only one refund per service type or package. Users who have previously received a refund for a similar service are disqualified from future refunds for that service.
10. Jurisdictional Limitations
    • Refund requests from jurisdictions where refunds are not legally required may be denied unless explicitly stated in this policy. Users are advised to review local laws or regulations applicable to their region.
11. Good Faith Usage Requirement
    • Refunds are granted only to users who have engaged with the service in good faith. Any evidence of misuse, such as creating multiple accounts to exploit refund policies, will result in denial of the refund request and potential suspension of service access.
    • Good faith usage entails legitimate engagement with the service, without attempts to exploit refund policies or create duplicate accounts. Examples of misuse include multiple refund claims for the same service or fraudulent activity intended to gain undue financial benefit.

III. Exclusions from Refunds

Portal2222 Ltd. maintains a strict policy regarding exclusions from refunds. The following circumstances and conditions do not qualify for refunds under any circumstances:

1. Completed Services
   • Sessions are considered rendered as scheduled and fulfilled irrespective of user attendance or perceived preparation requirements. Energy sessions are designed to function without the user's direct participation or acknowledgment at the time of the service. This ensures all scheduled sessions are completed regardless of user feedback or perceived readiness. This clause is included to align with the nature of energy sessions, which do not rely on user interaction or feedback for completion. Completion of automated energy sessions is logged in the internal system, ensuring compliance with the subscription terms and providing evidence of service fulfillment."
2. Claims for "Unused Therapies"
   • Claims regarding unused therapies are invalid, as all sessions included in subscription packages are automatically scheduled, conducted, and considered completed based on the agreed terms.
3. Exclusive Diamond Energy Care Package
   • Due to the bespoke and highly personalized nature of this package, refunds are not available under any circumstances. This package is handled on a case-by-case basis and involves pre-approval and specific terms agreed upon by the user. These terms are pre-approved by the user through a signed agreement before service delivery.
   • Exceptions for the Exclusive Diamond Energy Care Package are only possible in rare and verifiable circumstances, such as unexpected medical emergencies, supported by appropriate documentation (e.g., medical certificates).
4. Promotional Offers and Free Trials
   • Refunds are not provided for promotional offers or free trials, as their terms clearly state the transition to paid plans unless canceled by the user within the specified timeframe.
5. User Negligence
   • Refunds are not issued for issues caused by user negligence, including providing incorrect information or failure to adhere to agreed terms during the subscription or booking process. This includes but is not limited to failure to update payment or contact details as required. This includes failure to notify Portal2222 Ltd. of changes that may impact service delivery, such as new contact details.
6. Technical Issues Outside Portal2222 Ltd.'s Control
   • Refunds are not provided for interruptions or issues caused by factors outside Portal2222 Ltd.'s control, such as local internet outages or device malfunctions. Portal2222 Ltd. will provide reasonable technical support, but interruptions caused by user-end issues remain the user's responsibility. Users are encouraged to review the technical requirements outlined on our website to avoid compatibility issues.
7. Dissatisfaction with Results
   • Energy healing results are inherently subjective, and as such, refunds are not granted based on dissatisfaction with outcomes.
8. Multiple Account Misuse
   • Refunds are not granted to users exploiting refund policies through multiple accounts or other fraudulent activities, which may also result in account termination. Such activities may lead to permanent suspension of all associated accounts. Portal2222 Ltd. may also initiate an internal review of all associated accounts to prevent further abuse.
9. Jurisdiction-Specific Exclusions
   • Exclusions may apply in jurisdictions without legal requirements for refunds of services already rendered.
10. Non-Refundable Fees
    • Refunds do not include fees related to currency conversion, payment processing, or other third-party charges. These fees will be explicitly stated during the checkout process for full transparency.

IV. Refund Request Procedure

Portal2222 Ltd. has established a structured process for handling refund requests to ensure clarity, transparency, and prompt resolution. Users are required to follow the steps outlined below to initiate a refund request:

1. Submission of Refund Request
   • Users must submit their refund request either:
     • Through the official website’s designated contact form.
     • Via email addressed to:
       support@davidmichaelfelineharmony.com.
     • Requests submitted through other communication channels will not be processed.
2. Required Information for Refund Requests
   • To ensure a smooth and efficient review process, users must include the following details in their request:
     • Full Name: The name used during account registration or at the time of purchase.
     • Registered Email Address: The email address associated with the user’s account or subscription.
     • Subscription Details:
       • Package name (e.g., "Purrgize Your Cat").
       • Date of purchase or activation of the subscription.
     • Reason for Refund Request: A detailed explanation of why the refund is being requested, supported by relevant facts or circumstances.
     • Supporting Documentation (if applicable):
       • Proof of transaction, such as payment receipts or order confirmations.
       • Evidence substantiating the claim, such as screenshots or other relevant documentation, in cases of technical issues or billing disputes.
3. Acknowledgment of Request
   • Users will receive a confirmation email within three (3) business days of submitting their refund request. This acknowledgment will include:
     • A unique reference number for the request.
     • An estimated timeline for the review process.
     • A summary of any additional information required for further evaluation.
4. Evaluation Timeline
   • Refund requests will be reviewed and processed within fourteen (14) calendar days from the receipt of a complete and valid request, as described in the Terms and Conditions.
5. Resolution Notification
   • Upon completion of the review, users will receive an email detailing the outcome of their refund request. This notification will include:
     • Upon completion of the review, users will receive an email detailing the outcome of their refund request. This notification will include:
     • If approved, the refund amount and expected processing timeline.
     • If denied, a clear explanation of the reasons for the decision and any applicable next steps.
6. User Responsibility
   • Users are responsible for ensuring that their contact information is accurate and up-to-date to facilitate effective communication regarding the refund request.
   • Failure to provide the required information or respond to follow-up inquiries may result in delays or denial of the refund request.
   • Users must respond to follow-up requests for additional information within 7 calendar days of notification to avoid delays or potential denial of their refund request.
7. Non-Transferability
   • Refund requests are strictly non-transferable. Refunds will only be processed for the account or payment method originally used for the transaction.
8. Compliance with Terms
   • Refunds will only be considered if the request complies with the Conditions for Refunds and is not excluded under the Exclusions from Refunds section.
9. Immediate Refund Requests
   • Users may not request immediate refunds unless the claim pertains to evident billing errors.

V. Refund Timeframes

Portal2222 Ltd. strives to process all refund requests in a timely and efficient manner. The following timeframes outline the steps involved in reviewing, approving, and processing refunds:

1. Review of Refund Requests
   • All refund requests will be reviewed within fourteen (14) business days of submission.
   • During this period, Portal2222 Ltd. will evaluate the request based on the information provided and the terms outlined in this Refund Policy.
2. Notification of Refund Status
   • Once the review is complete, users will receive an email notification detailing the status of their refund request.
     • If Approved: The email will confirm the refund amount and the expected processing timeline.
     • If Denied: The email will include a detailed explanation of the reasons for denial, along with any relevant next steps.
   • During this period, Portal2222 Ltd. will evaluate the request based on the information provided and the terms outlined in this Refund Policy.
3. Processing of Approved Refunds
   • Approved refunds will be processed within fourteen (14) business days of the approval notification.
   • Refunds will be issued using the same payment method used for the original transaction.
4. Delays in Processing
   • While Portal2222 Ltd. makes every effort to adhere to the stated timeframes, unforeseen delays may occur due to factors beyond the company’s control, such as:
     • Payment processor delays.
     • Additional verification requirements for fraud prevention.
     • Technical issues related to the payment gateway.
   • Users will be promptly notified via email if any delays arise.
5. Bank or Payment Provider Processing Times
   • Once processed by Portal2222 Ltd., the timeframe for funds to appear in the user’s account may vary based on the policies of the user’s bank or payment provider.
   • Typical processing times range from 5 to 10 business days after the refund has been issued.
6. Tracking Refund Progress
   • Users may contact Portal2222 Ltd. via email at
     support@davidmichaelfelineharmony.com with their refund request reference number for updates on their refund status.
7. Escalation of Delays
   • If users do not receive their refund within the specified timeframes, they are encouraged to contact their payment provider directly for clarification.
   • If users do not receive their refund within the specified timeframes, they are encouraged to contact their payment provider directly for clarification.

VI. Refund Methods

Portal2222 Ltd. is committed to ensuring that all refunds are processed securely and efficiently. The following outlines the methods by which refunds will be issued:

1. Original Payment Method
   • Refunds will be issued to the original payment method used for the transaction, ensuring that the funds are returned to the same account or card from which the payment was made.
   • This policy helps maintain a secure and transparent refund process while preventing unauthorized transactions or misdirected funds.
2. Alternative Arrangements for Invalid Payment Methods
   • In cases where the original payment method is no longer valid (e.g., closed bank account, expired credit card):
     • User Notification: The user will be informed via email and asked to provide an alternative payment method.
     • Verification Process: Portal2222 Ltd. may request additional documentation or proof of identity to verify the alternative payment method.
     • Approval and Processing: Refunds will be processed to the verified alternative method once approved by Portal2222 Ltd.
3. No Refunds to Third Parties
   • Refunds will not be issued to third parties or accounts that are not associated with the original payment method or user account.
4. Currency of Refunds
   • Refunds will be issued in the same currency used for the original transaction.
   • Portal2222 Ltd. is not responsible for fluctuations in exchange rates or additional fees imposed by the user’s bank or payment provider.
5. Bank or Payment Provider Policies
   • Users should be aware that their bank or payment provider’s policies may influence the time it takes for the refunded amount to appear in their account.
   • Portal2222 Ltd. will provide all necessary documentation upon request to assist users in resolving delays caused by their payment provider.
6. Discretionary Adjustments
   • In rare cases, Portal2222 Ltd. reserves the right to offer refunds through alternative means (e.g., store credit, vouchers) if agreed upon with the user.
7. Refund Documentation
   • Users will receive a detailed refund confirmation via email once the refund has been processed. This confirmation will include the refund amount, method of refund, and expected timeframe for receipt.
8. Fraud Prevention Measures
   • Refunds may be delayed or denied if Portal2222 Ltd. detects potential fraudulent activity associated with the transaction or user account.
   • Users will be notified of any such issues and may be required to provide additional information to verify the legitimacy of the transaction.

VII. Partial Refunds

Portal2222 Ltd. acknowledges that certain circumstances may warrant partial refunds. These refunds are processed in a fair and transparent manner, based on the specific terms outlined below:

1. Annual Subscription Cancellations Beyond the 30-Day Money-Back Guarantee
   • Eligibility: Users who cancel an annual subscription after the 30-day money-back guarantee period may be eligible for a partial refund.
   • Calculation Method:
     • The refund amount will be prorated based on the number of unused full months remaining in the subscription period.
     • The refund will reflect the standard monthly subscription rate, excluding any discounts applied for the annual plan.
     • Example: If an annual subscription is canceled after 4 months, the refund will be calculated based on the remaining 8 months at the standard monthly rate.
2. Technical Disruptions to Services
   • Eligibility: Users may be eligible for a partial refund if technical disruptions prevent the successful completion of scheduled sessions.
   • Calculation Method:
     • Refunds will be calculated proportionally based on the number of sessions directly affected by the technical issue.
     • Supporting documentation or confirmation of the disruption may be required to validate the claim.
   • Exclusions: Refunds will not be granted for disruptions caused by user negligence, failure to follow instructions, or external factors outside Portal2222 Ltd.’s control (e.g., local internet outages).
3. Exclusions from Partial Refunds
   • Partial refunds are not applicable to:
     • Services where the scheduled sessions were completed as planned.
     • The Exclusive Diamond Energy Care package, due to its bespoke and non-proratable nature.
4. Notification and Approval Process
   • Users requesting a partial refund must follow the Refund Request Procedure outlined in Section IV.
   • Partial refunds will be reviewed and approved on a case-by-case basis, ensuring fair treatment for all users.
5. Payment Method and Timeframe
   • Approved partial refunds will be issued to the original payment method and processed within 14 business days of approval.
6. Transparency in Calculations
   • Users will receive a detailed breakdown of how the partial refund was calculated, including the number of affected sessions or unused months, the rate applied, and the total refund amount.
7. No Rollover of Credits
   • Refunds will be issued as monetary compensation, and no credits or rollovers for unused sessions or months will be provided unless explicitly agreed upon.

VIII. Non-Refundable Fees

Portal2222 Ltd. ensures transparency regarding administrative and transaction-related fees. Users are advised to review the following terms regarding non-refundable fees:

1. Administrative and Transaction Fees
   • Standard Non-Refundable Charges: Administrative fees and transaction fees incurred during payment processing are non-refundable under normal circumstances.
   • Purpose of Fees: These fees cover operational costs associated with payment gateways, financial institutions, and other service providers involved in processing transactions.
2. Exception for Billing Errors
   • Refund of Fees: If a refund is granted due to a billing error directly caused by Portal2222 Ltd., the administrative and transaction fees will be fully refunded alongside the refund for the service or subscription.
   • For billing errors, users must submit transaction details or correspondence from their financial institution confirming the error.
   • Examples of Billing Errors:
     • Examples of Billing Errors:
     • Incorrect subscription rates applied during checkout.
     • Unauthorized transactions proven to be caused by a system error.
   • User Documentation: Users must provide relevant documentation, such as receipts or transaction records, to verify the billing error.
3. User Responsibility
   • Users are responsible for ensuring that the payment details provided at the time of purchase are accurate to avoid unnecessary transaction or administrative charges.
   • Portal2222 Ltd. will not refund fees incurred due to user errors, such as entering incorrect payment information or failing to update payment details.
4. Fee Transparency
   • All administrative and transaction fees are clearly detailed during the checkout process and included in the final invoice for user reference.
5. Notification of Non-Refundable Fees
   • Refund request confirmations will include an explicit notification if non-refundable fees are excluded from the total refund amount.
6. Third-Party Fees
   • Portal2222 Ltd. is not responsible for refunding fees charged by third-party payment providers, such as banks, credit card companies, or international currency conversion fees.
   • Users are advised to contact their payment provider directly for inquiries related to such charges. For assistance in resolving third-party fees, such as currency conversion or bank charges, users are encouraged to contact their financial institution or payment provider directly.
7. Policy on Special Circumstances
   • Discretionary Refunds: Administrative or transaction fees may be refunded in full or partially under exceptional circumstances at the sole discretion of Portal2222 Ltd.
   • Case-by-Case Evaluation: Such exceptions will be evaluated on a case-by-case basis and are not guaranteed.

VIX. Subscription and Cancellation Refunds

Portal2222 Ltd. provides clear guidelines for subscription-related refunds to ensure fairness and transparency:

1. Monthly Subscriptions
   • No Refunds Once Billing Cycle Begins: Monthly subscriptions are non-refundable after the billing cycle has started, regardless of the number of sessions utilized or user satisfaction.
   • Cancellation to Prevent Renewal: Users are encouraged to cancel their subscription at least 24 hours before the end of the current billing cycle to avoid being charged for the subsequent cycle.
   • Notification of Cancellation: Users will receive an email confirmation upon successful cancellation, indicating the effective cancellation date.
2. Annual Subscriptions
   • Refunds Within the 30-Day Money-Back Guarantee Period: Users who cancel within the first 30 days of an annual subscription will receive a full refund of the annual payment.
   • Prorated Refunds After 30 Days: Cancellations after the 30-day period will result in a prorated refund for the unused portion of the subscription, calculated based on the number of completed months at the standard monthly rate.
   • Unused Months Only: Refunds apply only to unused full months. Partial months are not eligible for refunds.
3. Free Trial Users Transitioning to Paid Plans
   • No Refunds After Trial Ends: Users who transition from a free trial to a paid plan are not eligible for refunds once the paid subscription begins.
   • Responsibility to Cancel Before Trial Ends: To avoid charges, users must cancel the free trial at least 24 hours before its scheduled end date.
   • Automatic Renewal Terms: Free trial users agree to automatic enrollment into the paid plan unless canceled, as outlined in the subscription terms at the time of sign-up.
4. User Responsibilities
   • Subscription Management: Users are solely responsible for managing their subscription, including monitoring renewal dates and submitting timely cancellation requests.
   • No Retroactive Cancellations: Refunds will not be issued for past billing cycles, even if the user failed to utilize the services during that time.
5. Special Cases
   • Technical Disruptions: In cases where a technical issue disrupts the ability to access services, users may be eligible for a proportional refund or credit for the affected sessions, as detailed in Section 7.
   • Discretionary Exceptions: Portal2222 Ltd. reserves the right to issue refunds in exceptional circumstances not explicitly covered by this policy.
6. Notification of Refund Status
   • Users will receive a confirmation email regarding the outcome of their refund request. Approved refunds will include details of the refund amount and method of processing.

X. Free Trial Policy

Portal2222 Ltd. provides free trials as an opportunity for users to evaluate its services before committing to a paid subscription. To maintain clarity and fairness, the following terms apply to the free trial policy:

1. No Refunds for Free Trials
   • Refunds are not applicable to any period covered by a free trial, as these services are provided at no cost to the user.
2. Transition to Paid Subscription
   • Automatic Enrollment: Users who do not cancel their free trial before its expiration will be automatically enrolled into the corresponding paid subscription plan as outlined during the sign-up process.
   • Charge Upon Transition: The user’s payment method will be charged for the subscription plan immediately upon the free trial’s conclusion.
   • Non-Refundable Charge: Once the free trial transitions to a paid plan, the initial subscription charge is non-refundable, even if the user decides to cancel shortly after the transition. This is consistent with the policy outlined in Section VIX (Subscription and Cancellation Refunds).
3. Responsibility to Cancel
   • Timely Cancellation: Users must cancel their free trial at least 24 hours before its expiration to avoid being charged for the subsequent subscription. Failure to cancel within this timeframe will result in a charge, as specified in the subscription terms.
   • Cancellation Methods: Cancellation requests can be submitted through the account backend or the official contact form on the website.
4. Eligibility for Free Trials
   • First-Time Users Only: Free trials are limited to first-time users only, as outlined in the Terms and Conditions.
   • No Repeat Trials: Users who have previously utilized a free trial or other promotional offers are not eligible for another trial period.
5. Transparency During Sign-Up
   • Clear Terms: Users are provided with full details of the free trial terms, including its duration and automatic transition to a paid plan, at the time of sign-up.
   • User Acknowledgment: By signing up for a free trial, users agree to these terms and confirm their understanding of the cancellation and billing policies.
6. Notification of Trial Expiry
   • Reminder Email: Users will receive a reminder email before the trial period ends, informing them of the upcoming transition to a paid plan and encouraging them to cancel if they do not wish to continue.
7. Discretionary Exceptions
   • Review of Exceptional Cases: Portal2222 Ltd. reserves the right to review and make exceptions in cases where a user demonstrates extenuating circumstances for failing to cancel the trial on time.
   • Case-by-Case Evaluation: Such exceptions will be evaluated on a case-by-case basis and are not guaranteed.

XI. High-Tier Package Refunds

Portal2222 Ltd. offers exclusive, high-tier packages designed for clients seeking highly personalized and premium services, such as the Diamond Energy Care package. To ensure transparency and understanding, the following refund policies apply to these packages:

1. Non-Refundable Nature
   • Personalization and Exclusivity: Due to the bespoke nature of these packages, which include tailored services and the direct involvement of David Michael, they are strictly non-refundable.
   • Commitment to Resources: These packages require significant allocation of time, energy, and resources, making refunds impractical and inconsistent with their exclusive offering.
2. Custom Terms of Engagement
   • Pre-Approval Requirement: Clients must receive pre-approval from David Michael to purchase the Diamond Energy Care package. During this process, the terms, including the non-refundable nature of the package, are explicitly communicated.
   • Written Agreement: Clients are required to sign a written agreement acknowledging the bespoke nature of the package and waiving their right to a refund.
3. Payment Process
   • Direct Bank Transfers Only: Payment for these packages must be made exclusively via direct bank transfer. This ensures secure and transparent handling of transactions for such high-value services.
   • No Chargebacks or Refunds: Due to the nature of direct bank transfers and the agreement in place, no chargebacks or refunds will be permitted after the payment has been completed.
4. Dispute Resolution
5. Commitment to Quality: While refunds are not available, Portal2222 Ltd. and David Michael are committed to resolving any concerns or dissatisfaction through open communication and adjustments to the services provided.
6. Escalation Process: Clients who have concerns about the service can submit a formal request for review to
   support@davidmichaelfelineharmony.com. While no refunds will be issued, efforts will be made to address the client’s concerns within the scope of the package terms.
7. Non-Transferable Nature
   • Exclusive to the Purchaser: These packages are non-transferable and cannot be reassigned to another individual or pet.
8. Transparency and Consent
   • Full Disclosure: At the time of purchase, clients are fully informed of the non-refundable nature of the Diamond Energy Care package and must provide written consent to proceed with the transaction.
9. Exceptional Circumstances
   • Review of Exceptions: Portal2222 Ltd. reserves the right to review requests for exceptions under extreme and verifiable circumstances (e.g., unforeseen medical emergencies).
   • Users requesting exceptions must provide verifiable documentation, such as medical certificates or legal notices, to support their claim. Each request will be reviewed on its individual merits.
   • Discretionary Adjustments: Any adjustments will be at the sole discretion of Portal2222 Ltd. and are not guaranteed.

XII. Refund for Technical Issues

Portal2222 Ltd. is committed to delivering a seamless user experience and ensuring uninterrupted access to its services. However, in the event of technical issues, the following refund policy applies:

1. Eligibility for Refunds

   Refunds may be issued under the following circumstances:

   • Service Interruptions: Refunds will be considered for disruptions directly caused by Portal2222 Ltd., such as scheduling errors, incomplete services, or system-wide outages affecting service delivery.
   • Platform Malfunctions: Users who are unable to access purchased content or services due to technical malfunctions on Portal2222 Ltd.’s platform, and where the issue cannot be resolved within a reasonable timeframe, may request a refund.
2. Conditions for Refunds

   To qualify for a refund due to technical issues, users must:

   • Timely Reporting: Submit a detailed report of the issue through the official website’s contact form or via email at support@davidmichaelfelineharmony.com within 72 hours of experiencing the issue.
   • Supporting Evidence: Users must provide documentation, such as screenshots, error messages, or system logs, clearly demonstrating the technical issue. Failure to submit sufficient evidence may result in denial of the refund request.
   • Resolution Opportunity: Allow Portal2222 Ltd.’s technical team a maximum of 7 business days for the initial investigation and up to 14 business days for resolution or refund processing.
3. Scope of Refunds
   • Refunds will only apply to the portion of the service or content affected by the technical issue.
   • In cases where the technical issue disrupts an entire subscription or package, refunds will be calculated proportionally based on the remaining sessions or unused duration.
4. Exclusions

   Refunds will not be provided for technical issues caused by:

   • User Negligence: Errors arising from outdated devices, unsupported browsers, or failure to follow technical requirements outlined by Portal2222 Ltd.
   • Third-Party Providers: Connectivity or access issues stemming from third-party internet service providers, payment processors, or other external factors beyond Portal2222 Ltd.’s control.
   • Temporary Maintenance: Planned maintenance or upgrades, provided users are notified in advance.
5. Resolution Alternatives
   • In lieu of a refund, users may opt for alternative resolutions such as rescheduling missed sessions or receiving credit toward future services.
6. Final Decision
   • All refund decisions for technical issues will be made at the sole discretion of Portal2222 Ltd. based on the evidence provided.
   • Users will be notified of the decision within 14 business days of submitting their request.

XIII. Refund Request Deadlines

To ensure fairness and timely resolution, the following deadlines and guidelines apply to all refund requests:

1. Deadline for Submission
   • Refund requests must be submitted within 30 calendar days from the date of the original transaction.
   • Requests submitted after this 30-day period will be automatically denied, except in cases involving proven billing errors directly caused by Portal2222 Ltd.
2. User Responsibility
   • Users are responsible for monitoring their transactions and identifying any discrepancies or issues promptly.
   • Users are responsible for monitoring their transactions and identifying any discrepancies or issues promptly.
3. Exceptions
   • Refunds related to technical issues or service interruptions must adhere to the reporting guidelines outlined in Section 12.
   • Refunds for annual subscriptions follow the prorated calculation rules specified in Section 7, provided the request is submitted within the allowable timeframe.
4. Notification of Rejection
   • Users submitting late refund requests will be notified via email that their request does not meet the eligibility criteria.
   • Portal2222 Ltd. will provide guidance on alternative resolutions where applicable, such as rescheduling sessions or credits for future use, at its discretion.

XIV. Fraudulent Claims

Portal2222 Ltd. enforces strict policies to prevent and address fraudulent refund activities. The following measures and guidelines apply:

1. Definition of Fraudulent Claims
   • Fraudulent claims include, but are not limited to:
     • Submitting refund requests with false or misleading information.
     • Manipulating transaction details to gain unwarranted refunds.
     • Repeatedly disputing legitimate charges without valid justification.
2. Refund Denial for Fraudulent Activities
   • Refunds will be denied immediately if a claim is determined to be fraudulent.
   • Users submitting fraudulent claims forfeit eligibility for any future refunds, even for valid transactions.
3. Account Suspension and Termination
   • Accounts involved in fraudulent activities may be:
     • Temporarily suspended to prevent further misuse.
     • Permanently terminated based on the severity of the fraudulent behavior.
4. Legal Recourse
   • Portal2222 Ltd. reserves the right to pursue civil and criminal legal action against users engaging in fraudulent activities. This includes claims for:
     • Financial losses caused by the fraudulent behavior.
     • Compensation for damage to the company’s reputation or operations.
5. Investigation Process
   • All suspicious refund claims will undergo a thorough investigation.
   • Users may be required to provide additional documentation or evidence to support their claims during the review process.
6. Notification and Resolution
   • Users found submitting fraudulent claims will be notified via email with an explanation of the findings.
   • No further refund requests from such users will be entertained unless proven legitimate through verified documentation.

XV. Force Majeure Clause

Portal2222 Ltd. maintains a strict no-refund policy for service interruptions or failures resulting from events deemed to be beyond its reasonable control. This includes, but is not limited to, the following circumstances:

1. Events Constituting Force Majeure

   Refunds will not be issued for service interruptions caused by:

   • Natural Disasters: Earthquakes, floods, hurricanes, or similar environmental events.
   • Government Actions: Changes in laws, regulations, restrictions, or interventions.
   • Technical Failures: Internet outages, server downtime, cyberattacks, or technological disruptions beyond Portal2222 Ltd.'s control.
   • Public Emergencies: Pandemics, wars, riots, or other widespread disruptions.
   • Geopolitical Events: Trade embargoes, sanctions, or international conflicts impacting service continuity.
2. Scope of Exclusion
   • Refunds are not applicable for delays or interruptions directly or indirectly caused by any of the aforementioned events.
   • Users acknowledge the inherent risks associated with unforeseen and uncontrollable events when purchasing services.
3. Company Obligations During Force Majeure
   • Portal2222 Ltd. will make reasonable efforts to:
     • Communicate with users regarding the nature and expected duration of the disruption.
     • Restore services as promptly as possible following the resolution of the force majeure event.
   • However, no guarantees can be made regarding the exact timeline for resolution.
4. User Notification
   • Affected users will be informed via email or updates on the company’s official website about the disruption and its potential impact on services.
5. Acceptance of Terms
   • By purchasing services, users acknowledge and accept the risk of potential force majeure events and agree to this clause as a condition of use.

XVI. Refund Confirmation

Portal2222 Ltd. ensures clear communication regarding the status of any approved refunds. The following outlines the process for refund confirmation:

1. Email Notification
   • Users will receive an email confirmation upon approval of their refund request. This email will include:
     • The amount refunded.
     • The reason for the refund (e.g., partial refund for an annual subscription).
     • The expected timeframe for the refund to be processed.
2. Processing Updates
   • In cases where additional processing time is required, users will be notified promptly about any delays and provided with updated timelines.
3. Completion Notification
   • Once the refund has been processed and issued to the original payment method (or alternative method, as applicable), a final email will be sent confirming:
     • Successful completion of the transaction.
     • The date the refund was issued.
     • A unique reference number for the refund (if applicable).
4. User Responsibility
   • Users are responsible for ensuring the accuracy of their contact and payment information to facilitate smooth refund processing.
5. Follow-Up Support
   • Should users have questions or concerns about the refund confirmation or processing timeline, they may contact Portal2222 Ltd. at
     support@davidmichaelfelineharmony.com for further assistance.

XVII. Policy Updates

Portal2222 Ltd. is committed to maintaining a transparent and up-to-date Refund Policy. This section outlines the procedures and user responsibilities regarding policy updates:

1. Right to Update
   • Portal2222 Ltd. reserves the right to modify, amend, or update this Refund Policy at its sole discretion to reflect:
     • Changes in operational procedures.
     • Updates to legal or regulatory requirements.
     • Enhancements for clarity or user experience.
2. Notification of Changes
   • Users will be informed of significant changes to the Refund Policy through:
     • A notification on the official website (davidmichaelfelineharmony.com).
     • An email sent to the registered email address associated with their account.
     • A summary of the key changes to ensure user clarity.

Users will have access to a summary of the changes in their account dashboard or via a direct link provided in the notification email. Users will be required to acknowledge significant updates through the account portal or at the time of their next transaction.

3. Effective Date
   • Updates will include a clearly stated effective date to ensure users are aware of when the revised policy takes effect.
4. User Responsibility
   • By continuing to use the services of Portal2222 Ltd. after the effective date of the updated policy, users acknowledge and agree to the revised terms.
   • Users are encouraged to review the Refund Policy periodically to remain informed about the latest terms.
5. Archival of Policies
   • For transparency, prior versions of the Refund Policy may be archived and made available upon request.

XVIII. Dispute Resolution

Refund disputes are subject to the dispute resolution procedures outlined in the Terms and Conditions of Portal2222 Ltd. Portal2222 Ltd. is committed to resolving disputes without unnecessary financial burden on users and will explore all reasonable options to minimize arbitration costs, particularly for individuals with financial constraints. The following points summarize the key steps and responsibilities:

1. Initial Resolution Efforts
   • Users are encouraged to first contact Portal2222 Ltd. via the official communication channels (e.g., contact form or support email at
     support@davidmichaelfelineharmony.com) to seek an amicable resolution.
2. Arbitration Requirement
   • If the dispute cannot be resolved through direct communication, it will be referred to binding arbitration as outlined in the Dispute Resolution and Arbitration section of the Terms and Conditions.
   • Arbitration will be conducted under the UNCITRAL Arbitration Rules, with the following parameters:
     • Seat of Arbitration: Tallinn, Estonia.
     • Language: English.
3. Good Faith Participation
   • Both parties agree to participate in the dispute resolution process in good faith, ensuring timely and honest communication.
4. Final and Binding Decision
   • The arbitrator’s decision regarding refund disputes is final and binding, except in cases where applicable laws provide for additional protections or appeal mechanisms.
5. Exclusions from Litigation
   • Refund disputes may not be taken to court unless explicitly permitted by applicable laws or as required to enforce an arbitration award.
6. Costs and Fees
   • Each party is responsible for its own legal fees and arbitration costs unless the arbitrator specifies otherwise, particularly in cases of frivolous or bad-faith claims.
   • Portal2222 Ltd. commits to minimizing unnecessary costs and ensuring fair access to arbitration processes for all users.
   • Portal2222 Ltd. will provide financial support for arbitration fees where required to ensure accessibility, particularly for users demonstrating financial hardship.
7. Timelines for Dispute Filing
   • Refund-related disputes must be initiated within 60 calendar days of the refund request date to be considered valid.

XIX. Legal Compliance

This Refund Policy is crafted in accordance with the laws of Estonia and the European Union’s consumer protection regulations, ensuring transparency and fairness in handling refund requests.

1. Compliance with Estonian Law
   • The terms of this Refund Policy adhere to Estonian contractual and consumer protection laws, ensuring all practices align with the legal framework of Portal2222 Ltd.'s registered jurisdiction.
2. Adherence to EU Consumer Protection Regulations
   • Portal2222 Ltd. upholds the principles set forth in the EU Consumer Rights Directive (2011/83/EU), including provisions on:
     • Clear and concise communication regarding refund terms.
     • Providing a transparent refund process.
     • Ensuring no undue delay in processing approved refunds.
3. Legal Recourse for Non-Compliance
   • Users have the right to file complaints with the relevant authorities in Estonia or their local jurisdiction within the EU, should they believe this policy violates applicable laws.
   • Users outside the EU are advised to contact their local consumer protection agencies for guidance and assistance if they believe their rights have been violated.
4. Cross-Border Compliance
   • While this policy is designed for international users, it prioritizes compliance with EU-wide standards to maintain consistency and trust in its operations.
   • Portal2222 Ltd. makes every effort to respect and align with local consumer protection laws applicable to users outside the EU, where feasible.

XX. Contact Information

For any inquiries or clarifications regarding refunds, users can reach us via the following:

Portal2222 Ltd.

Harju maakond, Tallinn, Kesklinna linnaosa,
Veskiposti tn 2-1002, 10138, Estonia

Email: support@davidmichaelfelineharmony.com

Business Hours: Monday to Friday, 11:00 AM to 1:00 PM (EET) We are committed to addressing all refund-related queries in a timely and professional manner.

Effective Date:
This Refund Policy is effective as of December 21, 2024.